So at the end of last week we were given a referral to the Fertility Clinic by our GP. This, I thought, was the magic ticket and meant we’d jumped through all the hoops provided by the NHS. I was wrong….
The referral contained an ID to use on the NHS Choose & Book website along with a password. I dutifully went to the website, filled in my ID, password and all details, then sat back eagerly anticipating being able to book my appointment (subject to the 50-70 day waiting list that I’d been warned about).
Fool!
The page refreshed and rather than allowing me to “Choose & Book” my appointment (as the name of the system implied) I was presented with a phone number and told to call that number between 10am & noon or 2pm & 4pm on any day of the week. Okay, not as interactive as I was hoping, but I now had a phone number. So I dutifully called that phone number…. and got through to a voicemail with a one minute long message advising me that no appointment clerks were currently available, but if I wanted a mid-wife then I should call a different number between 8am & 10am. I then got to leave a message with my name and number on the understanding that an appointment clerk would call me back.
And I heard nothing.
So I called the following afternoon, got through to the same voicemail and left another message.
And I heard nothing.
So the next morning I called again, once more got through to the voicemail, left another message and this time apologised profusely (why do we British do that?) and explaining that I was having problems getting through. By this point I was starting to feel a little like I was stalking the, as yet unknown, appointment clerk.
An hour later I nip to the loo and come back to find a missed call on my mobile phone and a voicemail message from a real live appointment clerk asking me to call back to make an appointment. The missed call had been 3 minutes earlier so I called straight back, and….. got through to their voicemail and so left another message.
I left another message that afternoon, and then another one the following morning, and then one in the afternoon.
By this time we’re up to today, so at 10:05am I phone the number again and leave yet another voicemail message. By this point I am seriously starting to wonder when I get considered a rabidly obsessed wanna-be-pregnant woman from an appointment clerks worst nightmares.
I’m then in a meeting from 10:30am and I miss my phone flashing with an incoming call from the Fertility Clinic at 10:45am. I notice my missed call at 11:00am, apologise to the meeting participants that I have to make a phone call (I don’t exactly want to explain to my colleagues what it’s all about) and go off to call the voicemail line that I’ve become so well acquainted with.
Except, I don’t get through to an automated message – I get through to a human being. Yay! And, we now have an appointment for the Fertility Clinic on 7th July.
It’s seven and a half weeks away but at least it’s now booked. Just got to count down the time to the appointment now.